Essex Embroidery & Print Refunds & Returns

Refunds

We always use good quality garments and materials and will offer refunds or exchanges for goods that are returned to us.  Please refer to our Terms and Conditions for Consumers or Businesses for full details. We regret that we are unable to provide refunds or accept cancellations for products that have been customised or specifically ordered for you unless they are faulty- as described in our Terms and Conditions

This does not affect your statutory rights. Consumers please note your additional rights are outlined in our Terms and Conditions for Consumer Transactions

Please allow 2 weeks from the collection or posting date for us to credit your account or send a cheque. We will refund the credit or debit card of the person who originally placed and paid for the order. 

Returns Procedure

Returns via Royal Mail or Courier

Please contact us first to obtain an authorisation to return your goods.  This should be done within 14 days of the goods arriving (7 for businesses).  We recommend you ask for proof of postage from the Post Office for any goods you return. 

Returns to Essex Embroidery & Print offices

Simply bring your goods to our Business address during office hours with a copy of your invoice.